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Returns and Exchange Policy

We are certain that you will love your SBH purchase(s), but in the event that an item doesn't work out, SBH offers the following return and exchange policies in order to keep our customers 100% satisfied.  Please email us prior to your return/exchange that you are sending your merchandise back in order to expedite the process.  The form can be downloaded here.

By purchasing from SBH, you agree to these terms and conditions.  If you have any questions regarding your return/exchange, please email orders@socialbutterflyhouse.com.  

SBH RETURN POLICY

We accept returns within 15 days of receipt on items that are still in their original condition (unworn, unwashed, unaltered, undamaged) and with all tags still attached.  Shoes must be returned in their original shoe box*.

We cannot accept returns on clearance items, undergarments (lingerie, panties, bras, hosiery, etc.), swimwear, or accessories (jewelry, sunglasses, belts, hats, scarves, handbags, etc.).  These items are FINAL SALE.  If these items are sent back, we will not process your refund.

You are responsible for all shipping fees in the process of your return (unless wrong item was shipped).  Please consider purchasing tracking/delivery confirmation since we are not responsible for lost items being returned to us without valid proof of delivery.  

A completed Returns and Exchanges Form is required for any return to be considered.  Please allow approximately 7 business days to process your return after it has been received.  A confirmation email will be sent to notify you that the return is in process.  Your original method of payment will be credited in the amount of the purchased item and usually takes up to 1 week for the refund to show up on your credit card statement.  Shipping fees and taxes are non-refundable.  After 15 days, customers will only be granted an exchange or store credit.

 

SBH EXCHANGE POLICY

We accept exchanges up to 30 days of receipt on items that are still in their original condition (unworn, unwashed, unaltered, undamaged) and with all tags still attached.  Shoes must be returned in their original shoe box*.

We cannot accept exchanges on clearance items, undergarments (lingerie, panties, bras, hosiery, etc.), swimwear, or accessories (jewelry, sunglasses, belts, hats, scarves, handbags, etc.).  These items are FINAL SALE.

You are responsible for all shipping fees in the process of your exchange (unless wrong item was shipped).  Please consider purchasing tracking/delivery confirmation since we are not responsible for lost items being returned to us without valid proof of delivery.  

Prior to shipping any merchandise back to our office, please inform us via email what you would like to exchange your item(s) for so that we can make sure it is in stock and set the item(s) aside for you.  This will expedite the exchange process.  A completed Returns and Exchanges Form is required for any exchange to be considered.  Please allow approximately 10 business days to process your exchange after it has been received.  A confirmation email will be sent to notify you that the exchange is in process.  A separate email with a tracking number will be sent once your new merchandise has been shipped out.  

Your original method of payment will be credited/debited to reflect changes (if any) in the amount of your exchange (minus the shipping charges incurred) and usually takes up to 1 week to show up on your credit card statement.

Customers are allowed one free exchange in which we will cover the costs to ship out your exchange. If this exchange still does not work out, we can only accept a return for a refund and you must place a new order online for the item(s) you would like. 

International Customers - we do not accept exchanges, only returns for a refund.

 

* We inspect all returned items and reserve the right to deny a refund, refuse full refund, or exchange based on the returned condition.  A 20% restocking fee will be charged if the item(s) returned are not in the condition stated in the terms or within the accepted time frame.  Items must (of course) have been purchased from Social Butterfly House.  

 

Please Note: Product color and quality as seen on a monitor may vary slightly compared to actual items due to photography lighting and effects and individual screen color calibration. Please email info@socialbutterflyhouse.com for questions regarding item details.